![]() You will be responsible for paying for your own shipping costs for returning your item, UNLESS your item is faulty. To return your product, you should mail your product to: 55 Westways, Wrenthorpe, Wakefield, WF2 0TE, United Kingdom If you need to exchange it for the same item, send us an email at and send your item to: 55 Westways, Wrenthorpe, Wakefield, WF2 0TE, United Kingdom. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedĪny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase and your original order number. Some health and personal care items including opened Headphones For hygiene reasons we are unable to give refunds on headphones if opened and used. These include Sealed products such as Blank Media, CDs, Software. Several types of goods are exempt from being returned. We reserve the right to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. We would request that all goods are returned in a reasonable re-saleable condition. Please ensure that you take reasonable care of any goods we deliver to you. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our policy lasts 30 days from the date of purchase. For more information, please see the following online guidance on the Which? Consumer Rights website. Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you have the right to cancel your order made via our website (and obtain a full refund of the cost of your products, from the moment you place your order up to 14 days after you receive your goods.
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